Request Demo
Request Demo

Use Case: Agent Network

Industry Overview

The rapid growth of ecommerce has reshaped the final mile segment of the transportation industry. While some companies operate dedicated delivery hubs nationwide to support their ecommerce operations, most rely on a network of independent agents or a combination of regional carriers to handle deliveries.

Independent delivery agents offer a scalable and cost-effective way to grow a delivery network while maintaining service quality. However, one of the biggest challenges is the lack of unified data connectivity. Leading ecommerce companies like Amazon and Wayfair have raised the bar—customers now expect real-time updates, seamless service, and full visibility. Competing at that level requires integrated systems that can deliver a connected and consistent final mile experience.

To address this, many 3PLs and 4PLs have developed their own proprietary platforms that agents must use to receive and manage orders. While this approach improves visibility, it also creates additional work. Agents working with multiple logistics partners are forced to navigate several different systems, increasing complexity and reducing operational efficiency.

Enter FreightOps

FreightOps was built to eliminate data silos and create a fully connected logistics ecosystem.
3PLs and delivery providers no longer need standalone systems to access critical data.
Our unified platform delivers real-time visibility and control from one central hub.
FreightOps empowers users to build interconnected agent networks that boost performance.
With flexible billing tools and advanced settlement features, we solve the gaps most final mile platforms miss.
Request Demo

How Freight Ops Optimizes Furniture Transportation

Freight Ops provides end-to-end tracking, ensuring that each shipment’s journey is recorded and visible:
  • Timestamped events for every handling point—pickup, warehouse entry, loading, transfers, and delivery.
  • Scanned updates when shipments move between linehaul, terminals, and final mile agents.
  • Accountability tracking—who handled the shipment and when, ensuring traceability.
This chain of custody reduces lost shipments, prevents disputes, and increases operational efficiency.
Furniture shipments involve complex routing that may include:
  • Linehaul to terminal (warehouse storage before final delivery).
  • Direct-to-customer delivery from the linehaul truck.
  • Linehaul to multiple linehaul agents for regional distribution.
  • Delivery through terminal-based final mile carriers.
Freight Ops ensures smooth transitions between each stage by updating shipment status in real time and making this information available across all integrated platforms.
Since furniture shipments often pass through multiple facilities, Freight Ops enables:
  • Automated check-in/check-out of shipments at each warehouse or terminal.
  • Location tracking within a facility to prevent misplaced items.
  • Condition reporting at key handling points to identify damage early.
This visibility ensures that shipments are stored, processed, and transferred accurately without confusion.
Freight Ops allows furniture carriers to share milestone data with:
  • Customer-facing platforms for real-time delivery tracking.
  • Logistics partners and agents to ensure synchronized handoffs.
  • Custom integrations via API, allowing carriers to use tracking data as needed.
These updates enhance transparency and customer satisfaction, reducing inbound support calls and improving trust.
Freight Ops integrates with MoveStar, providing:
  • End-to-end shipment visibility from initial order intake to final delivery.
  • Automated updates to ensure all stakeholders have real-time shipment status.
  • Improved customer satisfaction by reducing errors and increasing transparency.

Key Benefits of Using FreightOps for Agent Networks

  • Unified System Access: Agents no longer have to juggle multiple platforms—FreightOps provides a single system that consolidates order management, tracking, and communication.
  • Real-Time Visibility: Both 3PLs and agents gain full transparency into every step of the delivery process with real-time status updates and shipment tracking.
  • Seamless Integration: FreightOps connects easily with existing tools and technologies, making it easier to onboard agents without disrupting current workflows.
  • Scalable Network Growth: Easily expand your delivery network without sacrificing service consistency, thanks to FreightOps’ centralized tools for agent onboarding and performance management.
  • Advanced Settlement & Billing Tools: Built-in rating, billing, and driver settlement tools simplify payments and eliminate back-office inefficiencies.

Conclusion

The final mile is more competitive than ever—and staying ahead requires more than just a network. FreightOps gives 3PLs and delivery providers the infrastructure to build smart, scalable agent networks that work together in real time. No more disconnected systems, duplicated work, or visibility gaps—just a fully connected ecosystem designed for speed, accuracy, and growth.
Request Demo